VSA  Inc VSA Inc. | 800-888-2140 | Lincoln, NE | Fax: 402-325-8033 | sales@vsa1.com
VSA Chicago | 855-376-7164 | Buffalo Grove, IL | Fax: 866-480-6510 | info@vsa1.com

VSA Policy

ORDERING INFORMATION

VSA Inc. Lincoln, Nebraska VSA-Chicago
To Order To Order
call toll-free 800-888-2140, Monday through Friday, 8 a.m. to 5 p.m. CST,
or mail/fax orders to:
Call toll-free 855-376-8927, Monday through Friday, 8 am to 5 pm CST,
or mail/fax orders to:
VSA, Inc.
6929 Seward Avenue
Lincoln, NE 68507
Fax: 402-325-8033
sales@vsa1.com
VSA Chicago
1110 W. Lake Cook Rd. Suite 353
Buffalo Grove, Il. 60089
Fax: 866-480-6510
info@vsa1.com

 

If a phone order is followed by a purchase order, the purchase order should be marked “confirming” to avoid the possibility of a duplicate shipment.

TERMS OF SALE

Net 30 Day terms are available upon credit approval. For new accounts that have not established credit with VSA, sufficient time should be allowed to obtain proper credit information. We require a bank reference plus two trade references. A credit application can be mailed or faxed to you upon request. Financing and leasing may also be available upon credit approval.

 Outstanding past-due balances are subject to a finance charge of 1% per month. New orders will not be shipped while there is a past-due balance. All returned checks are subject to a $25 service charge.

For accounts that have not established credit with VSA, we accept payment by check, electronic transfer, or credit card.  We accept Visa, Mastercard, American Express, and Discoc In  consideration of our low, wholesale pricing policy credit card orders are subject to a nominal surcharge.

SHIPPING/HANDLING

Our standard shipping terms are FOB our Lincoln, NE, warehouse. There is a per order handling charge of $10.00 for equipment and $5.00 for media and accessories. In addition, we charge the actual shipping costs charged by the carrier. Our standard policy is to ship complete but we can accommodate requests for partial and for expedited shipment at prevailing rates.

DROP SHIP POLICY

Depending on manufacturer’s many products may be drop shipped directly from the manufacturer within the contiguous U.S. Please check with your VSA representative for complete manufacturer’s policies. Occasionally, manufacturers drop ship charges may apply.

FREIGHT SHORTAGES OR DAMAGES

All shipments must be inspected carefully before signing the freight bill. The customer must note all damage, shortage, or loss directly on the freight bill. While VSA will provide assistance wherever possible, concealed damage is the responsibility of the customer and must be reported to the carrier at time of equipment delivery. Most carriers have strict limitations on concealed damage claims, and failure to report concealed damage places responsibility for loss with the customer. The customer should take necessary steps to obtain carrier damage inspection reports. VSA’s Customer Service department should be notified at as soon as possible, 800-888-2140, so that we can help the customer obtain a claim settlement.

RETURN POLICY

Product may not be returned without a return authorization number, which must be obtained within 30 days of receipt of product. No credit will be issued on any unauthorized return. Please call Customer Service at 800-888-2140 for a RA#. All returns must be shipped to VSA prepaid. All returns are subject to a restocking fee based on manufacturing restrictions. ALL SALES ARE FINAL ON VIDEO EQUIPMENT.

RETURNED CHECK POLICY

All returned checks are subject to a $25 service charge.