- Brand: Panasonic
- Product Code: AJ-SVCPREF2Y
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|Coverage Levels at a Glance|
|COVERAGE LEVEL||STANDARD WARRANTY||STANDARD+ WARRANTY||PREFERRED||PREMIUM|
|Total Coverage||1 Year||1 Year||3 Years||3 Years|
|Technical Product Support||USA Toll-Free Hotline||USA Toll-Free Hotline||USA Toll-Free Hotline||USA Toll-Free Hotline|
|Product Repair Carry-In / Drop-Off||Available||Available||Available||Available|
|Product Repair Mail-In||Available||Available||Available||Available|
|Repair Mail-In Shipping Service||Free Ground Return Shipping||Free Ground Return Shipping||Free Next-Day Return Shipping||Free Next-Day Mail-In & Return Shipping|
|Repair Turnaround||5 Days||5 Days||5 Days||2 Days|
|Firmware Update & Software Upgrade Notifications||Included||Included||Included|
|Firmware Update & Software Upgrade Support||Included||Included||Included|
|Expedited PASS (Service Portal) Access||Included||Included||Included|
|Exclusive Membership Welcome Kit||Included||Included||Included|
|Preventative Maintenance||1 Session Included||2 Sessions Included|
|Express Repair Service||Available|
|Accidental Damage Coverage||Included (up to $7,000 lifetime)|
|Price||Included||Complimentary w/Product Registration||$125 and up (based on product)||$625 and up (based on product)|
PANASONIC BROADCAST, CINEMA & PROFESSIONAL VIDEO SYSTEMS
ENHANCED SERVICE & SUPPORT
ENHANCED SERVICE & SUPPORT*
Most Panasonic professional video products come with a one-year limited warranty. To extend your coverage further, and to add the highest levels of protection for your product, Panasonic offers extended service options available for purchase. In addition, if you or your staff require product training or equipment deployment support on any of our professional video products, we also provide on-site consultation packages for all your needs.
BENEFITS OF EXTENDING COVERAGE
Panasonic professional video products are built to last. Our extended service coverage offers the professionals who use our products the peace of mind they deserve. With Panasonic’s team of technical experts, state of the art repair facility network and high quality standards, you can expect a worry-free ownership experience. Simply schedule your service and send in or drop off your equipment to our Panasonic Factory Service Facilities. Panasonic provides a service level that goes beyond the standard, offering fast repair processing by factory certified technicians and use of only 100% Panasonic OEM parts. With Panasonic’s extended service programs, any large and unplanned repair expenses can be avoided, and your potential downtime will be reduced to the absolute minimum.
Included with the purchase of your Panasonic professional video product, the standard warranty covers one-year of parts & labor against defects in materials or workmanship during normal use. You’ll be able to utilize our US-based toll-free hotline for support you may need and take advantage of five-day repair turnaround (exclusive of shipping) if an in-warranty repair is authorized. For further information on limits and exclusions of what is covered, consult the standard warranty documentation that came in the box with your product.
Extend the perks of your standard warranty for free with the Standard+ Warranty. Simply register your eligible Panasonic professional video product at http://panasonicprovideo.com/standardplus to receive an exclusive membership kit for your product (Membership to VariCam Owner’s Club, PTZ Camera Society and Broadcast VIP Club based on product registered). You’ll be automatically signed up to receive Firmware Update & Software Upgrade notification emails so you’re always operating the most up to date product. As an added bonus, Panasonic can provide complimentary Firmware Update & Software Upgrade telephone, mail-in, or carry-in support as required. In addition, we’ll get you on the fast track to accessing Panasonic’s “Provideo Asset Support System” (PASS), a website that provides a multitude of support resources, including manuals, technical documents and the latest product news.
When you purchase Preferred Service, you’ll receive standard/standard+ warranty and benefits coverage up through the third year of ownership of your Panasonic professional video product. In addition, Preferred Service adds next-day service return shipping and one session of preventative maintenance. With preventative maintenance, in the second of year of owning your product, you’ll be able to drop-off or mail-in your product for a product inspection and a 10-point maintenance procedure to ensure your professional video product is in top shape and providing you with an optimal operating experience.
* Panasonic Enhanced Service & Support is only eligible on new, authorized USA models, sold strictly in the United States by Panasonic directly or through Panasonic authorized resellers to
USA-based customers. Panasonic Enhanced Service & Support coverage is not available outside of the USA.
Complete Panasonic Enhanced Service & Support, Preferred Service and Premium Service terms and conditions are available upon request.
Panasonic reserves the right to change service and support pricing and terms at its own discretion without notice.
** For full Standard Warranty terms & conditions, visit http://panasonicprovideo.com/standardwarranty
Proof of purchase will be required at time of service for standard warranty claims.
*** Premium & Preferred Service are extended to original purchaser and not transferable.
Premium & Preferred Service do not provide coverage for loss of data or images regardless of cause, or cost, or wages associated with loss.
Premium & Preferred Service must be purchased at time of associated product purchase.
Premium & Preferred Service does not cover normal wear (cosmetic) not affecting functionality (and can include cables, buttons, knobs, batteries, option boards) or wearable parts
(as determined by Panasonic).
Premium & Preferred Service will not cover products that has been improperly maintained and/or modified by anyone other than a Panasonic Authorized Service Provider.
1 Premium Service Accidental Damage Coverage is limited to a maximum $7,000 of total extended service period parts and labor expenses. Additional required service will be charged at the standard parts plus labor rates per event. Accidental Damage Coverage applies to damages which occur in normal use, with limited coverage for damage which occurs during or resulting from accident, mishandling, misapplication, modification, misuse, abuse, neglect, shipment or that which is attributed to acts of God. Catastrophic damage is described as fire, smoke, water or unintentional physical damage.